Support
Frequently Asked
Questions
Everything you need to know about using AXLE during the beta testing period. Can't find what you're looking for? Use Help & Support inside the app.
Getting Started
How do I download Axle?
Axle is distributed through Apple TestFlight during the testing period. Download the free TestFlight app from the App Store, then open the invite link sent to your email. TestFlight will prompt you to install Axle. Open the app and create your account using the same email address where you received the invite.
What devices do I need?
Axle requires an iPhone running iOS 16 or later. For the best experience, we recommend connecting an Apple Watch or any wearable that syncs with Apple Health. The more health data Axle can access, the better it can personalize your experience. However, a wearable is not required to use the app.
I forgot my password. What do I do?
On the login screen there is a password reset option. Tap it, enter your email, and you will receive a reset link. If you run into any issues, use the Help & Support feature inside the app or email the team directly.
Can I retake the onboarding assessment?
Yes. You can retake or update your onboarding information at any time. This includes your training experience, goals, injuries, and equipment preferences.
Three dot menu (…) → Workout Settings → Fitness Profile
Three dot menu (…) → Workout Settings → Fitness Profile
How do I connect my Apple Watch or wearable?
When you first open the app, Axle will ask for permission to access Apple Health data. Grant access and it will automatically sync your biometrics including sleep stages, heart rate variability, resting heart rate, respiratory rate, steps, and active minutes. If you skipped this step during setup, go to your iPhone Settings → Health → Data Access & Devices → find Axle, and enable all categories.
What data does Axle pull from my wearable?
Axle syncs the following through Apple HealthKit: sleep stages and duration, heart rate variability (HRV), resting heart rate, respiratory rate, steps, active minutes, and heart rate during workouts. This data feeds into your health scores and personalized recommendations. All data stays on your device and is encrypted.
About This Test
How long is the test?
The testing period runs from April 3 through April 16, 2026. Two weeks.
What are you asking me to do?
Use the app. Generate workouts, log your training, try travel reports, connect your wearable, explore the features. Spend a few minutes each day seeing what feels helpful and where it falls short. At the end, we will ask you to fill out a brief exit survey.
Does Axle get better over time?
Yes. This is fundamental to how Axle works. The system learns from your feedback, your workout completions, your biometric data, and your preferences. Week one will feel more general. By week two, the recommendations should feel noticeably more personal. The more data you share and the more you interact with the app, the faster it learns you.
Who do I contact if I have a problem?
Use the Help & Support feature inside the app. It goes directly to Hunter and he will respond. For anything urgent, you can also reply to any of the emails in this sequence.
What happens after the test?
You keep access to the app. Your account stays active and the system will keep learning you. All future updates will come through TestFlight. We will be in touch with more updates after the testing period wraps.
Workouts
How do I generate a workout?
Tap the dumbbell icon on the bottom navigation bar. Axle will consider your readiness, recent training load, movement pattern balance, and more when building the workout.
Dumbbell icon (bottom navigation)
Dumbbell icon (bottom navigation)
What is the difference between generate, build, and log?
Generate lets Axle create a full workout based on your current state — readiness, recent training, sleep, recovery, and preferences.
Build lets you describe what you want in plain language, including voice. Tell Axle something like "30 minute upper body session with dumbbells" and it builds around your request.
Log is for recording a workout you already did on your own. Logging feeds data back into the system so it can learn your patterns.
Build lets you describe what you want in plain language, including voice. Tell Axle something like "30 minute upper body session with dumbbells" and it builds around your request.
Log is for recording a workout you already did on your own. Logging feeds data back into the system so it can learn your patterns.
Can I use the voice function to build a workout?
Yes. When you choose to build a workout, tap the microphone icon and describe what you are looking for in natural language. You might say something like "I have 45 minutes, a barbell and a pull up bar, and I want to focus on posterior chain" and it will generate accordingly.
How does Axle decide what workout to give me?
Every workout flows through a personalization pipeline. Axle assembles your User Health Context — a snapshot of your biometrics, training load, readiness score, recovery state, movement pattern balance, active injuries, fitness profile, equipment, and safety status. Then it layers in your learned preferences and retrieves exercises from a library of over 1,100 validated movements through a multi-step validation process. Nothing is random.
Why did Axle tell me to do less today?
Axle monitors your readiness score, training load, sleep quality, and recovery state. If your biometrics indicate fatigue or under-recovery, it will automatically reduce volume or intensity. This is not a mistake — it is the system doing exactly what it is designed to do: give you the right workout for today, not the hardest one.
Can I edit a generated workout before starting it?
Yes. After a workout is generated you can review it before starting. You can swap exercises, adjust sets and reps, or make modifications. Your edits also help Axle learn your preferences over time.
How do I give feedback on a workout?
After completing a workout, Axle will ask you to rate the difficulty. This feedback is one of the most important signals in the system. It directly adjusts your difficulty level, exercise preferences, and future recommendations. Take a moment to answer honestly each time.
Personal Records
How do I enter my personal records?
We recommend entering 5 to 10 personal records during your first few days. Add lifts like bench press, back squat, deadlift, or any movements that matter to you. You can also add time-based records like a mile run.
Three dot menu (…) → Workout Settings → Personal Records
Three dot menu (…) → Workout Settings → Personal Records
Can I update my PRs later?
Yes. You can add, edit, or update personal records at any time through the same menu. As you hit new PRs, update them so Axle can adjust your workout scaling accordingly.
Why do PRs matter?
Personal records help Axle understand your current strength and fitness levels. Without them, the app relies on your self-reported experience level. With them, it can prescribe loads and intensities calibrated to where you actually are.
Health Scores
What are Axle Health Scores?
Axle tracks four proprietary health scores, each on a 0 to 100 scale:
Vitality Score — your master composite score combining Energy Systems (30%), Circadian Alignment (35%), and Performance Potential (35%).
Energy Systems — measures movement quality across duration, intensity, steps, and active minutes.
Circadian Alignment — tracks your sleep/wake cycle health from sleep duration, REM sleep, resting heart rate, and UV exposure.
Performance Potential — gauges training readiness from sleep quality, HRV, resting heart rate, and respiratory rate.
Vitality Score — your master composite score combining Energy Systems (30%), Circadian Alignment (35%), and Performance Potential (35%).
Energy Systems — measures movement quality across duration, intensity, steps, and active minutes.
Circadian Alignment — tracks your sleep/wake cycle health from sleep duration, REM sleep, resting heart rate, and UV exposure.
Performance Potential — gauges training readiness from sleep quality, HRV, resting heart rate, and respiratory rate.
Where do I see my health scores?
Your health scores are visible on your home dashboard and included in your weekly Axle Reports. Over time, you will see trend data showing how your scores change week over week.
Why are my scores low?
Low scores typically reflect recent sleep quality, high training load, or insufficient recovery. They are not a judgment — they are a signal. Axle uses these scores to adjust your recommendations accordingly.
Do I need a wearable for health scores?
Health scores are most accurate with wearable data through Apple HealthKit. Without one, some scores will have limited inputs. You can still use all other features, but personalization runs deeper with a connected device.
Travel Reports
What is a travel report?
A comprehensive wellness guide for a specific destination. It includes nearby gyms with equipment details, restaurant recommendations, jet lag recovery protocols, environmental alerts (air quality, UV index, pollen), and workout modifications based on what is available at your destination.
How do I generate a travel report?
You can generate one manually by entering a destination city and travel dates. Axle will also auto-generate reports if you have calendar sync enabled — it scans your calendar multiple times a day and detects upcoming travel events automatically.
Can I generate a report for a city I am not visiting?
Yes. During the testing period we encourage you to generate reports to any destination to explore the feature and see the depth of personalization.
How does calendar sync work?
If you grant Axle permission to access your calendar, it will scan for travel events multiple times per day. When it detects a trip — a flight booking or hotel reservation — it automatically generates a travel report and sends you a notification.
Explore, Reports & Products
What is the Explore page?
Your personalized discovery feed. It surfaces workout suggestions, product recommendations, nearby places, and behavioral recommendations — all driven by your health context, time of day, and recovery state. It should look different each time you visit and feel more personal over time.
What is an Axle Report?
A comprehensive wellness summary including health score trends, training insights, personal records, and personalized product recommendations. Weekly reports are generated automatically. You can also generate one manually anytime.
How does Axle choose what products to recommend?
Axle evaluates your health data — sleep quality, training load, and recovery patterns — and matches you with relevant products from partner brands. For example, inconsistent sleep data might surface a magnesium supplement. High training load might trigger recovery support products. The system analyzes your weakest signals and routes to specific categories.
Do I have to buy anything?
No. Product recommendations are part of the personalized experience, not a sales pitch. They close the gap between knowing something about your health and having a path to act on it.
Journaling & Mental Health
What is the daily journal?
A daily mood and wellness check-in. Log how you feel, your energy level, stress, and general mindset. You can type or use voice. Axle generates insights from your entries and uses this data as part of your overall health context.
Does the journal affect my workout recommendations?
Yes. Your mental health signals — mood, stress, and energy — are factored into your User Health Context. High stress or low energy may adjust workout intensity or trigger recovery suggestions. The system considers the whole picture, not just biometrics.
Daily Suggestions & Notifications
What are daily suggestions?
Each morning at 6:30 AM, Axle generates personalized workout suggestions based on your full health context from the night before. These appear as workout cards with an explanation of why that workout is being recommended.
Can I control which notifications I receive?
Yes. Axle allows you to manage push notifications by category — daily suggestions, recovery reminders, mental health check-ins, travel reports, group activity, and more.
How do I update my home location?
Axle uses your home location to personalize recommendations and detect travel. It uses a 50-mile threshold to determine whether you are home or traveling. You can update it in app settings.
Troubleshooting
The app feels slow or is not loading properly.
Make sure you are running the latest version through TestFlight. Check for updates, then try closing and reopening the app. For persistent problems, use Help & Support inside the app to reach Hunter directly.
My health data is not syncing.
Go to iPhone Settings → Health → Data Access & Devices → find Axle, and make sure all data categories are enabled. New wearable connections may take a few hours for historical data to sync. Health data refreshes approximately every 15 minutes.
I found a bug.
Use Help & Support inside the app — it goes directly to Hunter. Describe what happened, what you expected, and steps to reproduce. Screenshots are helpful. This feedback is invaluable during the testing period.
Will I lose my data after the test?
No. Your account and all your data remain active after the testing period. You will continue to have access through TestFlight, and all future updates will be pushed through TestFlight as well.